MANCHACA VILLAGE VET CLINIC

Client Feedback Survey......Please select the number that best reflects your experiences and opinions. 5=Always; 1=Rarely
Date Of Your Visit:
When scheduling an appointment, checking on a hospitalized pet or asking questions, is the receptionist staff professional, efficient and knowledgeable?
When arriving for an appointment, is the reception staff professional, warm and friendly to both you and your pet.
When you have an appointment, are you seen by a nurse or doctor at your scheduled time or acceptably close to it?
Did you find the hospital clean and odor free?
When discussing pet wellness programs, is the nurse and/or reception staff knowledgeable and understanding in helping you make the best choice for your family and your pet?
When discussing your pet’s medical issues, does thedoctor spend enough time explaining your pet’s needs and treatment options in a language that you can understand?
Do you feel your veterinarian is knowledgeable and makes you feel comfortable in treating your pet?
When discussing medical treatment choices, do you feelyou are given an acceptable range of treatment options?
When you pay your bill, do you understand what was done for your pet and what you paid for?
When your appointment is completed and you check outat the reception desk, do you feel this is done in a timely manner and with an attitude of appreciation?
We strive to keep our clients informed about important pet health issues. How valuable do you consider our client education materials and reminders as a professional source of pet health information?
We strive to show appreciation to our employees for a job well done. Is there a staff member you would like to recognize for a job well done? Who? Why?
We welcome any additional comments or suggestions.